How can we help?
Answers to common questions about Homezoo, and how to reach a person.
Getting started
What does Homezoo cost?
Homezoo is free, and there are no ads.
Which pets can I add?
Up to five active pets per household: cats, dogs, rabbits, birds, small pets like hamsters and guinea pigs, reptiles and fish. Pets who've moved on or passed away can stay in the records without counting toward the five.
Can I belong to more than one household?
Yes. You can own one household and join others you're invited to, like a parent's home or a friend you pet-sit for. Switch between them from the household name at the top of Today.
Which devices does it run on?
iPhone and iPad, including the iPhone Duo. The app is in English and Spanish.
Household and sharing
What can each person see and do?
Adults see and change everything. Teens can log care but can't delete. Sitters see the pets, routines and care sheet until the date you set, then their access ends on its own.
How do I invite someone?
Go to Household › Members › Invite someone. Choose their role, then send a link or show a code in person.
How do I remove someone?
Go to Household › Members, tap the person and choose End access now. What they logged stays with the household.
How do I share a report with my vet?
Open the pet, go to Vet visits, and tap Add a concern or Start a vet report. Share the link or the PDF. You can turn the link off any time, and you'll see when it was opened.
Smart devices
Which devices work?
Litter boxes, feeders and fountains that you set up in the Smart Life or Tuya Smart app. If yours isn't supported, ask for it in Household › Devices. The most-requested devices are added first.
How does it know which cat used the litter box?
From the weight on the box's scale and the times each cat usually goes. When it isn't sure, it asks "Who was this?", and your answer makes it more accurate.
A visit went to the wrong pet.
Open the visit on the timeline and change the pet. Homezoo learns from the correction.
Can Homezoo change my device's settings?
No. Homezoo only reads from your device account. It never changes a setting or a feeding schedule.
Records and Ask
What happens when I add a document?
Homezoo reads it on your iPhone and shows you what it found, like a vaccine date or a weight. Nothing is saved to the pet's record until you check it and tap Save.
Is Ask a vet?
No. Ask answers from your own records and shows where each answer came from. It can't diagnose, and for urgent topics it tells you to call your vet.
Account and data
How do I download everything?
Go to Household › Privacy and data › Download everything. You'll get the records as a PDF and the data as files.
How do I delete my account?
Go to Household › Privacy and data › Delete my account. You're signed out everywhere. Sign in again within 14 days to undo it.
Is anything shared for research?
Only if your household's owner turns it on, and only de-identified data. It's off by default. The Privacy Policy has the details.
Contact us
Email us and a person will answer, usually within two business days.
Tell us which iPhone or iPad you use and what you were doing. Please don't email photos of your pets' documents.